FQA

Welcome to Peninsula Kits, your trusted curator for the artistry of Italian football. To ensure your journey with us is as seamless as a perfect through-ball, we've compiled this essential guide. Here, transparency and passion intersect, just like the finest tactics on the peninsula.

⚽ The Art of Acquisition: Ordering & Payment

• Is VAT or any import tax included in your prices?
  Absolutely. We believe in total price transparency. Every listed price is the final amount you pay, encompassing all applicable taxes and duties. You can checkout with confidence, knowing there are no hidden fees awaiting upon delivery.

• What are my payment options?
  We offer secure and flexible payment channels to suit our global tifosi. Choose from major Credit Cards, trusted services like Western Union, or direct Bank Transfer. All transactions are guarded within our fortified digital checkout.

• Is telephone payment an option for faster service?
  For the paramount security of your financial details, we do not process payments over the phone. Every transaction is securely encrypted and must be completed through our official online checkout system.

• How do you protect my personal and payment information?
  Your trust is sacred. Our website employs industry-standard SSL encryption and is fully compliant with PCI-DSS security protocols, creating a secure vault for your data.

✈️ From Our Hub to Your Home: Shipping & Delivery

• Do you deliver to my country?
  Yes! Our passion for Calcio knows no borders. We ship worldwide, connecting fans from Milano to Melbourne. Orders are intelligently routed from our strategic EU warehouses to ensure the swiftest possible journey to your doorstep.

• How long will my order take to arrive?
  For destinations within Europe, please allow 7-21 business days for delivery via our tracked shipping services. For our global supporters, delivery typically ranges from 7 to 21 business days, depending on your location. Specific estimates are provided at checkout.

• Can I track my order?
  Of course. Once your kit begins its voyage, you will receive an email with a dedicated tracking number. Use this to follow its progress in real-time on the carrier's website.

📋 Managing Your Jersey Legacy: Orders & Inventory

• Are all jerseys, like those for Inter or Juventus, in stock?
  We maintain a robust inventory of current-season kits. However, demand for iconic clubs can surge dramatically. Real-time stock levels are clearly displayed on each product page to guide your selection.

• Can I change or cancel my order after paying?
  Speed is of the essence! Modifications are possible only if the order has not yet progressed to our packing team. Cancellations must be requested within 1 hour of order placement, provided shipment preparation hasn't begun. Please contact our support team immediately with your order number.

♻️ The Final Whistle: Returns & Exchanges

• What is your return policy?
  We offer a 30-day satisfaction guarantee from the delivery date. Items must be returned in pristine, unworn condition with all original tags and packaging. Please note, personalized jerseys are final sale unless they arrive faulty.

• Are there any costs for returns?
  For returns due to change of mind or incorrect size, the customer is responsible for the return shipping cost. We do not charge any additional restocking or handling fees. Refunds are issued promptly to your original payment method once we receive and inspect the return.

Our Goal
At Peninsula Kits, we are more than a retailer; we are your gateway to the soul of Serie A. Our commitment is to deliver not just a jersey, but a piece of Italian football heritage with unmatched service. Forza!